Table of ContentFrontIntroduction Part I: Understanding ChatbotsChapter 1: A Place to Start Chapter 2: Solving People Problems Chapter 3: Integration Chapter 4: Artificial Intelligence Chapter 5: The Workflow Chapter 6: The Core Application Chapter 7: Protecting Users Part II: Under the HoodChapter 8: The Chat Application Chapter 9: Integrating AI Chapter 10: Integrating a Help Desk Chapter 11: Integrating an eCommerce Platform Chapter 12: Integrating a Carrier Chapter 13: Designing a Company Policy Processor Part III: Beyond eCommerce ← Homepage Introduction →